Question 1

What is Ehmiat?

Accepted Answer

Ehmiat is a technology company building world-class SaaS, starting with healthcare. eCare Lab, our laboratory information system, is our flagship product.

Question 2

What is Ehmiat Care?

Accepted Answer

Ehmiat Care is our healthcare ecosystem — a growing set of connected products for the healthcare sector. eCare Lab is our laboratory product within it.

Question 3

Why did you move from services to SaaS?

Accepted Answer

We spent four years as a web design and development studio. In November 2024, we became a technology company, because services are limited by hours, and products can create impact at scale.

Question 4

Where is Ehmiat based?

Accepted Answer

We're a remote-first team, and we work with diagnostic labs internationally.

Question 5

Do you sell customer data?

Accepted Answer

Never. Customer data is a trust, not a commodity. It's encrypted, isolated per customer, and never sold or shared with third parties.

Question 6

Do I need to install anything?

Accepted Answer

No. eCare Lab runs entirely in your browser, on desktop or mobile. Nothing to install, no server to buy.

Question 7

How fast can my lab start?

Accepted Answer

You apply, we review your lab's details, and you're live within minutes of approval.

Question 8

Why do you review labs before they go live?

Accepted Answer

Because our name is on every report that leaves your lab. The review keeps the standard high for you and your patients.

Question 9

How do patients get their results?

Accepted Answer

On WhatsApp, through a secure link. No app, no account, no password.

Question 10

Does it help with compliance?

Accepted Answer

Yes. Unique sample IDs, turnaround-time records, and a full log of every change — the things inspectors ask for — are built in and can appear on your reports.

Question 11

What if I have more than one branch?

Accepted Answer

Right now eCare Lab is built for a single lab. Multi-branch is on our roadmap; talk to us about your plans.

Question 12

What does eCare Lab cost?

Accepted Answer

Start with a 3-day free trial, then ECL Essential is quoted per lab, with everything included and no setup fee. Tell us about your lab and we'll send you a quote.

Question 13

Are there hidden charges?

Accepted Answer

No. No setup fee, no logo change fee, no per-test fee, no per-computer fee. One price, everything included — that's a business model statement as much as a pricing decision.

Question 14

What is ECL Professional?

Accepted Answer

Advanced features, multi-branch, analytics, and API access — for busier labs. It's coming soon and publicly on our roadmap; you can join the waitlist today.

Question 15

If your pricing changes, will my rate go up?

Accepted Answer

No. Existing customers are grandfathered into their original plan.

Question 16

How do I get in touch?

Accepted Answer

Email hello@ehmiat.com — a real person on our team replies, usually within one business day.

Question 17

Do you help with onboarding?

Accepted Answer

Yes. Once your lab is approved, we help move your tests, prices, and reference ranges over — within minutes, you're running.

Question 18

Is support outsourced?

Accepted Answer

No. No ticket queues, no outsourced desk — just our own team.

Questions? Answered.

About Ehmiat

eCare Lab

Pricing & billing

Support & contact

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